Terms and Conditions


Updated on February 28, 2023

1. General

These General Terms and Conditions (hereinafter referred to as the 'General Terms') aim to define the terms and conditions for the provision of services by Fiveoffices (the 'Service'), whether through its website www.fiveoffices.com or by any other means (hereinafter collectively referred to as the 'Fiveoffices Platform'). In case of conflict between these terms in English language and the terms in French language, the terms in French language prevail

 

The Service is an intermediary and management service, known as an information society service, facilitating the connection and management of Users who publish, search for, offer, reserve, manage, and/or use services related to the provision of workspace.

Fiveoffices is neither a real estate broker, nor a travel agency, nor an organiser or retailer of travel packages within the meaning of Directive (EU) 2015/2302. Fiveoffices does not act as an agent in any capacity for a User or Member. Similarly, Fiveoffices does not impose any exclusivity obligations on Host or Guest Users.

The Service is accessible via the Fiveoffices Platform. Fiveoffices reserves the right to transfer the Service to any other internet address URL.

Any access and/or use of the Fiveoffices Platform and/or the Service implies acceptance and compliance with all the terms of these General Terms.

By accessing and/or using the Fiveoffices Platform and/or the Service, the User agrees to abide by and be bound by the General Terms. Thus, these constitute a contract for intermediary services between the User and Fiveoffices.

In the event that the User does not wish to accept all or part of these General Terms, the User is requested to refrain from using the Fiveoffices Platform and/or the Service.

Fiveoffices reserves the right to modify the General Terms, in whole or in part, at any time. The User must periodically check the website www.fiveoffices.com or any other website designated by Fiveoffices to review the applicable General Terms.

The continued use of the Fiveoffices Platform and/or the Service, including after modifications to the General Terms, signifies the full and complete acceptance of these General Terms and thus constitutes a binding legal agreement between the User and Fiveoffices.

It is clarified that express acceptance of these General Terms will be required: (i) for Hosts on the occasion of any posting of a Host Offer on the Fiveoffices Platform, and (ii) for Guests on the occasion of any interaction with a Host and/or acceptance of a Host Offer.

Please read the General Terms carefully before accessing and/or using the Fiveoffices Platform and/or the Service, as well as before entering into an Agreement.

 

For the purposes of these Terms, it is specified that:

  • User Content refers to information transmitted and published by the User of the Service in the various sections of the Service and/or the Fiveoffices Platform.
  • Agreement refers to a document that officially binds two Users of the Service in a commercial relationship, with all conditions described in said Agreement.
  • Identifier refers to the information necessary for the identification of a User of the Service.
  • Password refers to confidential information that the User must keep secret and that allows access to the Fiveoffices Platform.
  • Host Offer refers to offers of services related to the provision of workspace and/or office rentals made by 'Host' Users.
  • User refers to any person who uses all or part of the Fiveoffices Platform and/or the Service. The Service distinguishes two categories of Users:
  • Host: User who publishes and offers services related to the provision of workspace.
  • Guest: User who searches for, books, and/or uses Host Offers.
  • Payment Platform: Stripe payment platform which manages payment for the service between the Host and the Guest, and from which Service Fees are deducted for Fiveoffices. The General Terms and Service Terms of Stripe are accessible at https://stripe.com/en-lu/legal/ssa for companies residing in France and at https://stripe.com/en-lu/legal/ssa for companies residing in other countries.

2. Legal Information

If your country of residence or establishment is France, the General Terms are concluded between the User and Fiveoffices France, a Simplified Single-Person Limited Liability Company registered with the Paris Trade and Companies Register under number 920 903 721 00016, with its registered office at 12, rue Vivienne, 75002 Paris, France ('Fiveoffices').

If your country of residence or establishment is not France, the General Terms are concluded between the User and Fiveoffices, a Luxembourg-based public limited company registered with the Luxembourg Trade and Companies Register under number B 266997, with its registered office at 76, Grand-Rue, L-1660 Luxembourg, Grand Duchy of Luxembourg ('Fiveoffices').

3. Service

The Service consists of providing the Fiveoffices Platform, which offers its Users a search engine, as well as online tools enabling the connection between Hosts and Guests, as well as the operational management and financial monitoring of the service related to the provision of workspace, as follows.

The Service is accessible to any User with internet access. All costs related to accessing the Fiveoffices Platform, whether hardware, software, or internet access, are the sole responsibility of the User. The User is solely responsible for the proper functioning of their computer equipment and internet access.

 

Users can create an account and log in using a unique Username and Password to access and use various features of the Service, including:

  • Creating and managing Host Offers
  • Searching for and selecting Host Offers
  • Adding one or more Host Offers to favourites
  • Exchanging communications, information, messages, and attachments
  • Monitoring the progress of contact requests, exchanges, and Contracts related to one or more Host Offers offered on the Fiveoffices Platform
  • Using tools for managing and tracking payments related to the provision of workspace rental services.

Any connection made using a User's username and password is deemed to have been made by that User. Fiveoffices cannot be held responsible for any fraudulent use of these usernames and passwords.

As the Host of the Fiveoffices platform, Fiveoffices does not offer or manage any Host Offers. Fiveoffices is and remains a third party in relation to Users, whether they are Hosts or Guests, and only serves to connect Users with each other. Fiveoffices does not intervene in any way in the contractual relationship between Hosts and Guests, nor is it a party to contracts concluded directly between Hosts and Guests, and cannot be held responsible for direct or indirect damages arising from their relationship.

 

Fiveoffices reserves the right to unilaterally and without prior notice refuse access to all or part of its Service to any User who does not comply with these General Conditions.

 

Fiveoffices makes all reasonable efforts to ensure quality access to the Fiveoffices Platform, but is not obligated to do so.

 

Fiveoffices cannot be held responsible for any network or server malfunctions, or any other events beyond reasonable control, that would prevent or degrade access to the Fiveoffices Platform.

 

Fiveoffices reserves the right to interrupt, temporarily suspend, or modify access to all or part of the Fiveoffices Platform without prior notice, in order to perform maintenance or for any other reason, without such interruption giving rise to any obligation or compensation.

 

Users are solely responsible for all the content they generate, upload, publish, or distribute to use the Service. As a substantial condition for using the Service, Users commit not to use the Service for illegal or prohibited purposes and confirm that all information or other content they provide is accurate, correct, and does not violate any applicable laws or regulations.

 

Hosts are solely responsible for the User Content they publish, ensuring its accuracy and clear understanding by Guests, and commit to complying with all laws, rules, and regulations applicable to their Host Offers, the services, and the premises they offer.

 

The exchange of messages between Users is solely for the purpose of sharing information about Host Offers. If a User sends messages to another User, they must ensure that they do not violate the restrictions stated in the Restrictions section below. Messages containing advertisements, spam, or content that spreads viruses or computer worms, or mass messages of any kind, are strictly prohibited.

 

In accordance with our privacy policy, Fiveoffices reserves the right to review and analyse communications and messages exchanged, as well as documents published and uploaded by the User through any means on the Fiveoffices Platform, for the purposes of fraud prevention, risk assessment, compliance with the General Conditions of Service, investigation, product development and improvement, research, and customer support.

 

Fiveoffices commits not to sell User messages or the analysis conducted based on their communications to third parties. By using the Service, the User acknowledges that Fiveoffices may, at its sole discretion, review, analyse, and store User communications for a period of ten (10) years solely for the purposes described above, through manual or automated means.


4. Restrictions

When using the Service, the User is prohibited from:

  • Using robots, web search engines, or other automatic or manual processes to review or reuse pages or content of the Fiveoffices Platform without permission.
  • Contacting Users and/or retrieving their data for commercial purposes other than those intended by the Service and through the Service.
  • Copying the source code of the Fiveoffices Platform and the Service and/or accessing any part of the Service to build or improve a product or service competing with the Service.
  • Decompiling, disassembling, reverse engineering, or any other reduction to a human-perceivable form of all or part of the Fiveoffices Platform and the Service.
  • Using the Fiveoffices Platform and the Service to impair its performance or functionality by any means: software or program containing viruses or other malware.
  • Making any illegal or unauthorised copies, in whole or in part, of another person's copyright or copyrighted offer.
  • Taking any action to bypass standard security practices to access or use the Service.
  • Disclosing trade secrets without authorization or in violation of a third party's property rights.
  • Falsely stating the source or identity of any material.
  • Inserting false or irrelevant information on the Service.
  • Uploading, transmitting, publishing, or otherwise providing data via the Service for which the User does not hold all rights, unlawful information or items, such as threatening, humiliating, defamatory, obscene, hateful, pornographic, or blasphemous photographs, videos, or comments, or any element that could constitute a criminal offence, incur civil liability, violate the law or encourage others to do so, or content that could be used for unlawful purposes.
  • Accessing the Service or using the Service beyond the scope of the authorization granted in these General Terms.

In the event of a breach of any of the above obligations, the User acknowledges and agrees that Fiveoffices has the right to delete their User Account and unilaterally deny them access to all or part of the Fiveoffices Platform without prior notification.


5. Prices

The use of the Fiveoffices service is free for Guest Users.


Host Users who use the Service to publish or offer one or more Host Offers agree, under these General Terms and Conditions, to pay fees ("Service Fees") to Fiveoffices in exchange for the provision of all or part of the Service.


Service Fees are due in the event of a Contract concluded between a Guest User and a Host User. They are calculated based on the duration of the Contract up to a limit of 24 months, including renewals. Service Fees are only due for up to 12 months when the Host User is a professional office rental provider (e.g., managed offices, business centers, coworking spaces).


Service Fees are also due if the service rendered is limited exclusively to the disclosure by Fiveoffices of a Guest's or Host's identity, and a Contract aiming for a similar objective is signed between this Guest and Host following this disclosure.


Service Fees are billable at the time of the Contract signing and payable at the time of the first monthly payment made by the Guest.


The Service Fees are as follows:

  • 10% of the total value excluding taxes of the Contract when the Host pays the entire Service Fee no later than the first monthly payment made by the Guest, for a Contract of a duration strictly less than or equal to 6 months.
  • 8% of the total value excluding taxes of the Contract when the Host pays the entire Service Fee no later than the first monthly payment made by the Guest, for a Contract of a duration greater than 6 months.
  • 12% of the total value excluding taxes of the Contract when the Host pays the Service Fees monthly over the entire duration of the Contract, for a Contract of a duration strictly greater than 6 months. Monthly payment of Service Fees is not possible in the following cases: for a Contract of a duration less than or equal to 6 months, or when Users do not use the Payment Platform provided by the platform.

Service Fees are subject to the application of taxes, in accordance with current legislation (such as VAT), which will be added to the Service Fees if applicable. The Host User must provide their Host Offer under the conditions and at the price specified in their Host Offer published on the Fiveoffices Platform.


The Host agrees to pay Fiveoffices the Service Fees upon signing a Contract, based on the price of the Host Offer. The Service Fees are due in full by the Host upon signing the Contract. Service Fees are also due if the service rendered is limited exclusively to the disclosure of a potential Guest's or Host's identity, and a Contract that aims or seeks to substantially achieve the same objective is signed directly or indirectly as a result of this disclosure. Service Fees are due on the actual price charged by the Host, which must correspond to the Host Offer. If the actual price deviates from the price of the Host Offer published on the Fiveoffices Platform, and more generally if there is a breach of the User's good faith towards Fiveoffices in the use and/or payment of its Service, Fiveoffices may charge an additional Service Fee accordingly, accompanied by a conventional penalty of ten (10) times the total Service Fee due to Fiveoffices for the service rendered.


When using the Payment Platform, Service Fees are directly deducted from the amount billed and paid by the Guest through the Payment Platform and are directly remitted to Fiveoffices.


If the Guest terminates their Contract before its initially stated term in said Contract and the Host accepts this early termination, Fiveoffices will refund the Host the amount equal to the difference between the initially billed Service Fees and the Service Fees that should have been billed based on the performed duration of the Contract. To be eligible for this refund, the Host must inform Fiveoffices of the early termination of the Contract by sending the signed early termination letter by the Host and the Guest by email to legal@fiveoffices.com within a period of 30 (thirty) calendar days from the date on which the Host became aware of the early termination. Any information received after this 30-day period will not entitle the User to any refund whatsoever from Fiveoffices.



6. Assistance with Contracting and Payments between Guest and Host

Fiveoffices offers Host and Guest Users on the Fiveoffices Platform a model service contract that can be freely entered into directly on the Platform. This contract is provided to facilitate the sale of services from the Host to the Guest and thus facilitate an agreement between the Users.

 

Users are free to use or not use, complete, modify, or use their own contract as they wish. The contract model is provided for reference. Users are encouraged to carefully review and ensure that it aligns with the specific nature of the business relationship they intend to establish. In case of uncertainty, Fiveoffices advises Users to seek legal counsel.

 

If the contract model offered by Fiveoffices is not used, the User, whether Host or Guest, agrees to provide Fiveoffices with the signed contract via email at legal@fiveoffices.com, or by any other means specified by Fiveoffices, including its key terms, such as the total price of the Host's Offer, its exact duration, and the list of services included in the Contract. This communication must take place within five (5) business days following the contract's conclusion, and the resulting invoice must be settled within ten (10) business days after its issuance.

 

It is understood that if the User fails to communicate the signed Contract to Fiveoffices within five (5) business days following the contract's conclusion, the Service Fees will be calculated based on the price of the Host's Offer as indicated on the Fiveoffices Platform and on a flat basis of 24 months, which the Host User expressly accepts. It is also understood that if the contract is not communicated to Fiveoffices by either the Host User or the Guest User within ten (10) business days following the contract's conclusion, the Guest User becomes jointly responsible with the Host User for the payment of the service fees, based on a flat basis of 24 months and the price of the Host's Offer as indicated on the Fiveoffices Platform, which the Guest User expressly accepts.

 

Fiveoffices may offer Host and Guest Users access to the Payments Platform. This platform facilitates payments for services between Guest and Host, as well as the payment of Service Fees. Users are free to use or not use this Payments Platform, and Fiveoffices is free to offer it to Users or not.

 

In the case of using the Payments Platform, the Host and Guest certify that they have read the General Terms and Conditions and the Service Conditions of the Payments Platform, acknowledge them, and agree to comply with them solely by using the Payments Platform. The General Terms and Conditions and the Service Conditions of the Payments Platform are accessible at https://stripe.com/fr/legal/ssa/fr-fr for companies residing in France, and at https://stripe.com/en-lu/legal/ssa for companies residing in other countries. These may be modified from time to time, and the User is responsible for reviewing them periodically. Continued use of the Payments Platform constitutes Users' acceptance of the General Terms and Conditions and the Service Conditions as amended if applicable. The Host User acknowledges in particular that the Payments Platform will apply typically seven (7) days or more processing time for the payment of service fees paid by the Guest to the Host.'


7. Intellectual Property

'Fiveoffices' is a registered trademark. Any unauthorised reproduction of the trademark, logos, and distinctive signs presented on the Fiveoffices Platform constitutes a violation of the law. The User is solely responsible for the User Content posted via the Service, as well as for the images, texts, and/or opinions expressed.

 

The User undertakes in good faith to ensure that the Content, including their texts, information, data, videos, and images presented on the Fiveoffices Platform, accurately reflect reality and do not potentially infringe upon the legitimate interests and rights of any third party. As such, the User agrees to indemnify Fiveoffices against any claim, whether directly or indirectly related to data input by the User, that could be brought against Fiveoffices by anyone. In particular, the User will hold Fiveoffices harmless and commit to covering any damages and costs resulting from a third party's action against Fiveoffices, where the focus is on the Content published on the Fiveoffices Platform (text, information, videos, and images).

 

The User will also ensure that they have the right to offer or occupy office spaces and will respect their commitments, especially in any potential lease contracts they have entered into with third parties.

 

By accepting these General Conditions, the User grants Fiveoffices a non-exclusive licence, valid worldwide and throughout the duration of intellectual property rights protection, regarding the rights of use, reproduction, representation, adaptation, and – for all the Content they publish on the Service (text, photographs, videos, etc.). This licence is granted across all media, formats, and by all known or future technical processes, limited, however, to use cases that are part of the Service. The User also authorises Fiveoffices to mention the User's existence as a 'client' in its commercial references.

 

In the event of a breach of the provisions of these General Conditions, Fiveoffices reserves the right to delete all or part of the User's Content at any time and for any reason, without prior notice or justification. The User shall not have any claims in this regard.

 

The User acknowledges irrevocably that the Fiveoffices Platform and the Service consist of multiple databases offered by Fiveoffices in its capacity as a database producer according to the provisions of laws and regulations relating to the protection of personal data in force.


8. Privacy Policy and Personal Data

In accordance with regulations regarding the protection of personal data, all Users are informed that, as the data controller, Fiveoffices processes personal data within the framework of using the Fiveoffices Platform and the Service. For information regarding personal data processing and to understand the extent of their rights, Users can consult the Privacy Policy and Personal Data Protection.

 

The privacy policy of Fiveoffices can be accessed here.

 

Access to certain sections of the service requires the use of a Username and Password. The password chosen by the User is personal and confidential. The User agrees to keep their password secret and not to disclose it in any form. The use of the Username and Password on the Internet is at the User's own risk. It is the User's responsibility to take all necessary measures to protect their data against any attack.


9. Limitation of Liability

The Fiveoffices Service is an intermediary service, part of the information society, which provides its Users with a search engine and online tools allowing Users to connect for the search, reservation, use, and operational management of Host Offers among themselves.

 

Fiveoffices does not guarantee the conclusion of contractual relationships between Users.

 

Users acknowledge that Fiveoffices does not intervene at any time in the exchanges and transactions between Users. Therefore, Fiveoffices cannot be held liable, whether in tort or contract, for the conclusion, non-conclusion, performance, or termination of any contractual relationship between Users connected through the Fiveoffices Platform.

 

The information on the Service comes from Users, and Fiveoffices cannot guarantee the accuracy or relevance of this information. As a mere Host of the listings on the Fiveoffices Platform, the information provided is supplied by Users and is not systematically verified by Fiveoffices before, during, or after publication. Any User who discovers or disputes the accuracy or legality of all or part of an offer presented on the Fiveoffices Platform by a User is encouraged to report it to Fiveoffices.

 

Therefore, Fiveoffices cannot be held liable for the use of information and Content published by Users on the Fiveoffices Platform under the Service. The User is solely responsible for the proper use and accuracy of the information made available on the Fiveoffices Platform.

 

Furthermore, the User agrees to indemnify and hold Fiveoffices harmless from all harmful consequences directly or indirectly related to the use of the Fiveoffices Platform and arising from or in connection with the use of the Service by the User, including in the case of disputes in or out of court or other claims for damages by any other User or third party against Fiveoffices resulting from actions, errors, or faults committed by the User.

 

Access to certain sections of the service requires the use of a Username and Password. The password chosen by the User is personal and confidential. The User agrees to keep their password secret and not to disclose it in any form. The use of the Username and Password on the Internet is at the User's own risk. It is the User's responsibility to take all necessary measures to protect their data against any attack.

 

The information on the Service contains hyperlinks to websites published and/or managed by third parties. As no control is exercised over these external resources, the User acknowledges that Fiveoffices assumes no responsibility for the provision of these resources and cannot be held liable for their content.

 

Furthermore, FIVEOFFICES TAKES NO RESPONSIBILITY AND HAS NO OBLIGATION REGARDING PAYMENTS OF RENT, FEES, OR ANY OTHER REMUNERATION OR ANY CLAIM OR DAMAGE OR COMPENSATION OF ANY KIND FROM ONE USER TO ANOTHER. THE USE OF THE SERVICES DOES NOT CREATE ANY OBLIGATION FOR FIVEOFFICES TO COVER OR COMPENSATE FOR ANY FAILURE OF A SERVICE PROVIDER USER TOWARDS ANOTHER UNDER THE CONTRACT SIGNED BETWEEN THEM. FIVEOFFICES IS NOT A PARTY TO SUCH A CONTRACT OR AGREEMENT BETWEEN USERS.

 

Fiveoffices cannot be held responsible in case of force majeure or events beyond its control.

 

USERS REMAIN SOLELY RESPONSIBLE FOR THE DETERMINATION, QUALIFICATION, AND CONTRACTUALIZATION OF THEIR RELATIONSHIP RESULTING FROM THE CONNECTION FACILITATED BY THE SERVICE. FIVEOFFICES IS NEITHER A PARTY NOR A SIGNATORY TO ANY ASPECT GOVERNING THE CONTRACT SIGNED BETWEEN USERS AND THEIR BUSINESS RELATIONSHIP.

 

Purely informative models of contracts and payments are presented by Fiveoffices on the Fiveoffices Platform, which can - at the Users' exclusive choice and responsibility - serve as a template for the final contract and method of payment between Users.

 

Fiveoffices optionally provides Users with a third-party payment processor Stripe to facilitate transactions between Hosts and Guests. Fiveoffices is neither a payment processor, nor a bank, nor a merchant services or payment provider.

 

Fiveoffices cannot be held responsible for Users' use of the Payment. In particular, Fiveoffices is not responsible for processing errors, delays, unauthorised transactions, fraud, or other issues arising from the use of Stripe. Any disputes related to payment processing, including but not limited to refunds, fees, or service interruptions, will be governed by Stripe's Terms of Service and General Conditions.

 

Fiveoffices makes no representation or warranty regarding the uninterrupted or error-free processing of transactions via Stripe and its platform and shall not be held liable for any damages resulting from transaction errors or interruptions.

 

Users are responsible for the accuracy and completeness of the data transmitted to Stripe and the resulting transactions. Fiveoffices shall not be held liable for any errors, inaccuracies, or omissions in the data transmitted by Users. Users agree to indemnify, defend, and hold Fiveoffices and its representatives and affiliates harmless from any claim, liability, damage, loss, or expense, including legal fees, arising from any data transmission, action, claim, or dispute related to the use of the Stripe platform.

 

In no event shall Fiveoffices be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including but not limited to loss of profits, loss of revenue, loss of data, or business interruption, resulting from the processing of payments by Stripe.

 

Fiveoffices reminds that any situation has material and legal specificities that should be verified either by the legal department of each User or by their external advisors.

 

It is the Users' responsibility to verify that they have the appropriate quality and right to commit to the offers presented on the Fiveoffices Platform. Any standard contract presented by Fiveoffices on the Fiveoffices Platform is only for informational purposes and needs to be adapted to the specific conditions of the desired and freely agreed relationship between Users.

 

Fiveoffices cannot in any way be held responsible vis-à-vis any User for the use, in whole or in part, of these contract templates.

 

Fiveoffices cannot under any circumstances be held responsible towards a User or a third party for the referencing, booking, use, or provision of a workspace when such referencing, booking, use, and provision are contractually limited or prohibited. Therefore, the Host must ensure on their own that they do not violate any agreements, laws, or existing rules. For instance, they must ensure they do not breach any existing contracts related to their Host Offer.

 

Fiveoffices cannot under any circumstances be held responsible towards a User for the lack of solvency or failure to provide any form of insurance or bank guarantee. Users are solely responsible for obtaining information, verifying, and subscribing to risk coverages and payment guarantees determined by law and/or negotiated conditions set by the Users themselves.

 

Fiveoffices cannot under any circumstances be held responsible towards a User for the reparation of indirect damage. Specifically, commercial prejudice, damage to the brand image, loss of profits, results, productivity, turnover, customer base, and orders are all considered indirect damages. Any action taken against the User by a third party constitutes indirect damage and thus does not entitle the User to reparation from Fiveoffices.

 

Subject to any contrary provisions in these General Conditions or in any agreement concluded between Fiveoffices and a user, Fiveoffices cannot be held responsible for damages of any kind resulting from the unavailability of the service or any use of the Service. However, if for any reason Fiveoffices liability were to be engaged towards the User, it would in any case be limited, for the entire duration of the service, to a sum of 500 euros for all damages suffered by the User, provided that the latter communicates to Fiveoffices within a period of 8 days the elements justifying its liability.


10. Information Publication Conditions

Fiveoffices will only publish User Content under the condition that the User has accepted these General Conditions and the Privacy Policy of the Fiveoffices Platform. Fiveoffices reserves the right to publish only anonymized information (without the name, address, logo, phone number, or any element identifying the User in the content of the information, whether it's in text, video, or photos).

Fiveoffices also reserves the right to publish or not publish User Content through the Service, independently of the above conditions.


Fiveoffices also reserves the right to unilaterally unpublish any Content at its complete discretion.


Finally, Fiveoffices also reserves the right to unilaterally block the republication by the User of any information at its sole discretion. For example, Fiveoffices is required to unpublish and/or block the republication of information in the following cases:

  • Lack of anonymization of information (absence of name, address, logo, phone number, or any element identifying the client in the content of the information, texts, videos, or photos).
  • Price not in line with the reality of the offered item or service (dumping effect).
  • Items or services not in line with the provided information.
  • Abusive content (photos, description).
  • Lack of responsiveness by a Host to User requests.

11. Duration

These General Conditions apply for the entire duration of the User's use of the Service and until the complete fulfilment of the contractual obligations between Fiveoffices and the Users.


12. Account Deletion

Any User with an Account can request the deletion of their account at any time. As a result, Fiveoffices will no longer be able to provide all or part of the Service after the Account is deleted. The deletion of the user account does not entitle the User to a refund by Fiveoffices due to the potential non-provision of all or part of the Service, nor does it release the User from the obligations they have undertaken within the framework of the General Conditions, especially with regards to the payment of remuneration owed to Fiveoffices under the article 'Price - Service Fees.'


13. Partial Invalidity

In the event that one or more provisions of these General Conditions are considered null, deemed unwritten, or declared as such in accordance with a law, regulation, or as a result of a decision by a competent jurisdiction with authority of the final judgement, the other provisions will remain in full force and effect and will remain fully applicable, unless the invalid provisions have a substantial character and their disappearance would undermine the contractual balance between Fiveoffices and its Users.


14. Applicable law and Jurisdiction

14.1 If your country of residence or establishment is France, you enter into an agreement with Fiveoffices France. These General Conditions and any provisions arising from your use of the Fiveoffices Platform or our provided products or services are subject to and interpreted in accordance with French law. In the event of a dispute relating to the application, interpretation, validity, and execution of these General Conditions, and in the absence of an amicable agreement between the parties, exclusive jurisdiction is given to the courts of Paris.

 

14.2 If your country of residence or establishment is not France, you enter into an agreement with Fiveoffices Luxembourg. These General Conditions and any provisions arising from your use of the Fiveoffices Platform or our provided products or services are subject to and interpreted in accordance with Luxembourgish law. In the event of a dispute relating to the application, interpretation, validity, and execution of these General Conditions, and in the absence of an amicable agreement between the parties, exclusive jurisdiction is given to the courts within the jurisdiction of the Court of Appeal of the Grand Duchy of Luxembourg.'